FAQ

Who runs Beauty Box Japan?

Beauty Box Japan is run by Yudai Ogawa and a staff of four people.
Please read about us for more information.

Where is this shop located?

We are located at Sumida, Tokyo.
Please read about us for more information.

When did Beauty Box Japan start operation?

Beauty Box Japan started in November 2017.

Where does the items come from?

We send them from Tokyo directly from Tokyo.

How much is shipping fee?

Shipping fee is RM20 with Flat rate for asian countries and MR56 with Flat rate for other countries.
Even if you buy any number it is the same shipping fee.
We recommend buying many items.

How long will it take for the product to arrive?

It takes about ten days after you order.

I could not receive the item. What should I do?

The company we are partnering with is alliance with Pos Malaysia.
After we ship the item, we will give you the tracking number.
Please contact the delivery office of Pos Malaysia who sent the item.

I want to sell the items I bought to my friends. Is it possible?

We sell goods to you, but after that we will not be involved.
It is your freedom to do anything.

How long is the items expired date?

It depends on the items, but Japanese beauty goods are mostly over three years.
We recommend that you use up from six months to a year after your opening.

Is there import tax duty?

According to Malaysian law, imported goods of MR500 or more are subject to customs duties.
It will be the customer’s responsibility.
Please note.